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Terms and Conditions

Please read these terms carefully before using our services

T&K Oceanair Shipping

Effective Date: February 2, 2026

1. Acceptance of Terms

By using any service provided by T&K Oceanair Shipping, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

T&K Oceanair Shipping provides courier and logistics services including, but not limited to:

  • Shipping services from USA to Jamaica

  • Air freight and sea freight services

  • Package handling and warehouse processing

  • Pickup and delivery services in Montego Bay and Portmore

  • Islandwide delivery via Knutsford Express

  • Online and personal shopping assistance

  • Rewards points and referral incentive programs

T&K Oceanair Shipping reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

T&K Oceanair Shipping ships approximately three (3) times per week from the USA to Jamaica. All shipping schedules are estimates and are not guaranteed. Delays may occur due to customs processing, inspections, carrier delays, weather conditions, or other factors beyond our control.

4. Service Areas

Primary service areas include:

  • Montego Bay

  • Portmore

Customers outside these areas may receive packages via Knutsford Express at their own expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

T&K Oceanair Shipping assumes zero liability for loss, damage, delay, or errors related to shipments.

Responsibility begins once the package is received at our overseas warehouse and ends when the package is handed over to customs authorities, delivery partners, or third-party couriers.

T&K Oceanair Shipping is not responsible for:

  • Vendor or seller errors

  • Incorrect information provided by customers

  • Packages lost or misdelivered prior to warehouse receipt

  • Delays, losses, or damages caused by third parties or customs authorities

6. Packaging & Fragile Items

T&K Oceanair Shipping is not responsible for damage caused by improper or insufficient packaging by vendors or customers.

Fragile items including electronics, glass, liquids, cosmetics, and breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all shipped items comply with local and international laws.

Prohibited items include but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. T&K Oceanair Shipping assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are solely responsible for all customs declarations, duties, taxes, and government-related fees.

T&K Oceanair Shipping assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.

9. Online & Personal Shopping Assistance

For shopping assistance services:

  • Full payment is required upfront

  • Customers must approve all items before purchase

  • Payments are non-refundable once purchases are made

  • T&K Oceanair Shipping is not responsible for vendor errors, delays, cancellations, sizing issues, or incorrect items

All refunds or disputes remain strictly between the customer and the vendor.

10. Payments

Accepted payment methods include:

  • Bank transfer

  • Cash

All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.

11. Rewards Points & Referral Program

Customers earn points based on spending activity:

  • $10 spent = 10 points

  • $100 spent = 100 points

Redemption values:

  • 100 points = $1.00

  • 1,000 points = $10.00

Referral Program:

  • The referring customer receives $250 JMD in reward value

  • The referred customer also receives $250 JMD in reward value

  • The referral reward activates only after the referred customer spends $5,000 JMD

  • Rewards are not redeemable for cash and are subject to change without notice

12. Claims & Complaints

All claims must be submitted in writing within 48 hours of package receipt or notification.

Supporting documents such as invoices and photos may be required.
WhatsApp messages do not constitute official claims.

13. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees.

Packages uncollected after 60 days may be donated, disposed of, or otherwise handled at the discretion of T&K Oceanair Shipping to recover storage and administrative costs.

14. Amendments

T&K Oceanair Shipping reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

15. Entire Agreement

These Terms and Conditions constitute the entire agreement between T&K Oceanair Shipping and the customer.

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